Improve your team's performance by using feedback as an effective tool to achieve success
Give helpful feedback accurately and naturally to engage and motivate.
Address tricky performance issues and develop your team.
Know when and where to use different types of feedback.
Learn to recognise what works and what doesn’t.
Discover how to reduce and manage unhelpful reactions to avoid negativity in your team.
Feedback can sometimes feel like a chore. However, when used effectively it can be an incredibly useful tool that can drive improvement and bring you success. Feedback is serious business, but it shouldn’t be daunting – it should be a highly valued instrument that will carry you to the results you know you should be getting.
This practical guide will ensure that you feel ready to deal with any performance issues in your team and spot opportunities for developing others quickly and easily. Dispel any myths and avoid common pitfalls to make feedback into an integral tool in your business life.
Drive your team to success by getting to grips with feedback. Increase your confidence and improve your skills to deliver feedback in a self-assured and constructive manner to create an environment for achievement and top-quality performance.
To get the most out of feedback, this helpful guide will give you useful and incisive advice to help you get a clear understanding of exactly what feedback is and what it can be used for. It will allow you to work through your expectations to transform the value of feedback, and provide you with excellent advice and guidance on how to effectively prepare feedback conversations that are clear and helpful to your team. Ultimately great feedback will help you to craft and cultivate a culture of great communication by asking the right questions and listening effectively and empathetically.
Packed with tips, examples, case studies and scripts, this is an essential tool that will enable you to utilize feedback to your advantage to become a skillful, supportive and successful manager.
About the Author
Katie Botten is an experienced trainer, facilitator, and coach, who specializes in helping individuals to bring out the best in themselves at work, and to improve their performance and results for more success and satisfaction.
Katie has a degree in Psychology, a Postgraduate Diploma in HR Management, is a Chartered Member of the Chartered Institute of Personnel and Development, and a Master Business Practitioner of NLP. She has been running her training and coaching business, Engaging Performance (www.engaging-performance.com), for over 10 years after gaining 20 years of experience in HR and Change roles in a variety of financial services and public sector organizations. Katie is also a co-founder of Women's International Career Reinvention (www.wicrhub.com) which provides high quality, accessible, and affordable career insights, resources, and support for professional women dealing with, or seeking, career change.