Indispensable tools, tips, and techniques for your workplace
Understand the physiology of conflict to successfully manage any conflict within the workplace
Expand your negotiation toolbox and learn to effectively use a wider variety of negotiation strategies.
Find out key information, self-assessment tools and action plans to overcome conflict with this practical how-to guide
Discover the best conflict management method in any given situation
Learn about gender differences and conflict behaviours
A practical handbook that uncovers the hidden dynamics of the workplace and teaches how to successfully manage conflicts.
This practical guide will explore every aspect of workplace conflicts, from learning how to identify problems to deescalating and managing many different types of conflict and people. Develop your management style by discovering effective apology making, gain confidence as you apply your newfound negotiation toolbox to any situation. With self-assessment tools, action plans and key tips, this book is everything to need to expand your arsenal of conflict management, improving relationships and collaborations by studying these real-life scenarios.
About the Author
Elinor Robin, PhD, is a mediator and mediation trainer whose mission is to help men and women discover better ways to look at, respond to, and overcome their professional and personal conflicts. With wit, wisdom, and passion, Elinor brings her clients and students the benefit of her revolutionary spirit, vision, small business expertise, and extensive court system experience. She has mediated thousands of disputes and has developed a powerful method for analyzing and resolving the conflicts that we face within our families, workplaces, and communities. As a mediation trainer, Elinor goes beyond information sharing, engaging her audiences with candor and compassion. Her innovative training programs have prepared over 12,000 professional mediators to handle the conflicts they regularly face. To learn more about Elinor and how her 25 years of research and practical experience can help you, visit http://www.ElinorRobin.com.