The Profit of Kindness

Chapter 5~Flexibility

For every failure, there’s an alternative course of action. You just have to find it. When you come to a roadblock, take a detour.

— Mary Kay Ash, founder, Mary Kay Cosmetics

The opening quote to this chapter says it all about running your own business. When the you-know-what hits the fan, which it most certainly will, you must be ready to pivot at any given moment in response. To do that, you need to be flexible.

You might mistake flexibility for the ability to bend but not break, but it’s so much bigger than that—it is a contributor and facilitator of kindness. Business is about relationships, and relationships always include people, and people always mess up, which is why your ability to roll with the punches is a kind ...