Appendix
About the Research
In this appendix, we describe the research program underlying this book. Avoiding excessive technical detail, we describe the companies, teams, and individuals who participated in our diary research; how we disguised their identities to protect confidentiality; what data we collected and how we collected it; what major analytical approaches we took to the data; and the primary studies that serve as the foundation for the book’s major conclusions.1
Purpose, Participants, and Confidentiality Disguises
Our initial purpose in this research program was to understand the role of inner work life in organizations: what influences it, and how it influences performance. To do this realistically and rigorously, we decided to ...
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