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The Dynamics of Inner Work Life

INNER WORK life is difficult to see, but our research captured it “in the wild.” A simple but salient example came from Neil, the product engineer on Karpenter Corporation’s Domain team introduced in chapter 1, when he described his annual performance review by the product development manager. Although Neil was generally calm and unflappable, everyone was a bit anxious during the late-spring “review season.” To his great relief, the meeting went well:

Paul, “the Boss,” gave me my performance appraisal today. He was encouraging and highly complimentary. Paul is a breath of fresh air here at Karpenter, when it comes to management. I feel truly motivated by him and I am even more willing to help him and our team ...

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