Closing Projects

One of the frustrating characteristics of many projects is that they never seem to end—there is always ''one more'' change, problem, or concern that needs to be addressed. These never-ending projects consume resources, delay other projects, create acrimony, and generate an atmosphere in which the IT department is seen as never meeting its commitments. Even worse, if there are contractual obligations, the company risks facing legal issues from its inability to end the project. All too often, motivated to provide customer service, we flinch from the discipline needed to declare a project closed, but just as with managing scope changes, our noble motives lead us to provide the opposite of good service.

Projects drag on for two reasons. ...

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