Appendix B: A project process framework

‘Life is one long process of getting tired.’

SAMUEL BUTLER (1612–1680)

Teach me to cheat

How to document and organise your processes can pose a number of problems. In one company I visited, they proudly showed me their process documentation (all to ISO 9001:2008 standards), in lever arch files covering about 5 yards of shelves. I was not impressed and, in fact, they were hoping I wouldn’t be. This collection of files was their process before they reorganised it. After a pause, they pulled from the shelf a single, slim volume which was now the process documentation for the entire company. I asked how they managed this remarkable reduction. They told me they ‘cheated’ and would show me how to do the same. ...

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