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The Reactor Factor: How to Handle Difficult Work Situations Without Going Nuclear by Marsha Petrie Sue

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Chapter 8. What You Need to Succeed

Presentation Skills, Meetings, Managing Negativity, Dress Code, and Customer Service

What are the skills you have that will allow you to move from a negative position or point of view to a positive one? Have you even thought about it? I guarantee that your leaders and bosses consider everything you do, how well you perform, and every skill you possess. Have you considered how you will fare when it's time to trim the forces and free up people's futures?

Steven Gitt, MD, FACS, of North Valley Plastic Surgery and Surgery Center is a star in the field of plastic and reconstructive surgery and works to create a culture of accountability, success, and joy in his practice. Dr. Gitt began our interview with the preceding quote—one that completes and encapsulates what you need to succeed. He has helped his staff with a shift in mindset by giving each employee total accountability for running his or her area of the workplace. Gitt said there is often an attitude of "I am, therefore I get" in the medical office environment (and, I believe, in many businesses today)—so he challenged each of his employees to pinpoint exactly where they could save money in their department. He said that everyone dug deep and really made an effort on this proposal. They are now saving the practice between 15 percent and 40 percent, which amounts to about $20,000 or more per month. Gitt did mention that a few people quit, but he ended up with ...

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