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The Reactor Factor: How to Handle Difficult Work Situations Without Going Nuclear by Marsha Petrie Sue

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52 Lessons Learned

Recommendation: With 52 lessons, focus on one lesson each week of the year. This will help you respond instead of react to the negatives that can permeate your business life and hold you from the success you deserve. The Chapter numbers are included so you can turn directly to the information most important for you.

  1. Lesson: Do what you should, not what you can. (Chapter 1)

  2. Lesson: Make disruptive decisions and stay on task. (Chapter 1)

  3. Lesson: Stay lean and mean and focus on your customer. (Chapter 1)

  4. Lesson: The most important thing you can do for your clients is stay in business. (Chapter 2)

  5. Lesson: Change or suffer the consequences. (Chapter 2)

  6. Lesson: Respond to a situation by seeking advice from professionals when needed and don't react if the answer isn't what you wanted to hear. (Chapter 3)

  7. Lesson: Don't try to control the uncontrollable. (Chapter 3)

  8. Lesson: Choose to respond to the situation, be assertive, and start a conversation. (Chapter 3)

  9. Lesson: Tune up your attitude. (Chapter 3)

  10. Lesson: Be specific when you outline the criteria you expect people to bring to your team. (Chapter 4)

  11. Lesson: Remember the three Cs: Commitment, contribution, and communications. (Chapter 4)

  12. Lesson: Simplify, act, document. (Chapter 4)

  13. Lesson: Know what traits are important to the leader. (Chapter 4)

  14. Lesson: Know what you expect with employees, peers, and teammates. Don't waver from your focus and your needs. It will help you keep the business healthy. (Chapter 4)

  15. Lesson: An absolute ...

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