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The role of technology in airline management and operations

Berendien Lubbe and Theunis Potgieter

Introduction

Airlines have a long history of technological innovation, with the commercial airline industry being one of the most technologically advanced industries in modern times. Technology drives aircraft design, airline planning and operations, distribution systems, e-commerce, and passenger processing. For instance, advances in aircraft design gave rise to the tremendous growth of the commercial airline industry, with the number of annual passengers increasing to well over 3 billion after 100 years of flight. On the operational side, the role of technology is the foundation for business intelligence and efficiency. The advent of digital ...

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