11Social Exchange Theory

Where is trust?

Jacqueline A-M. Coyle-Shapiro and Marjo-Riitta Diehl


Social exchange theory is one of the most influential conceptual frameworks for understanding behaviour in organizations (Cropanzano & Mitchell, 2005) and a dominant theoretical framework to understanding the employee-organization relationship (Coyle-Shapiro & Conway, 2004). The versatility of its explanatory power reaches beyond the employee-organization relationship to include leadership (Liden, Sparrowe & Wayne, 1997), organizational justice (Colquitt, Scott, Rodell, Long, Zapata, Conlon & Wesson, 2013; Rupp, Shao, Jones & Liao, 2014), workplace exclusion (Scott, Restubog & Zagenczyk, 2013) and the impact of the Dark Triad (machiavellianism, ...

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