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The Sales Survival Handbook by Jeb Blount, Ken Kupchik

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5

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Turning a lead into a closed deal is satisfying, but your responsibilities as a salesperson don’t end there. In most industries you’ll need to ensure that the customer’s purchase goes smoothly, offer postclosing support, and, ideally, stay in touch with the customer for future business or referrals. To put it another way, don’t expect your dangerously high blood pressure to decrease after you’ve closed a deal.

This section covers everything you need to know after closing a deal, and some other general knowledge to keep in mind if you want to ...

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