Bulk discounts available. For details visit:

www.amacombooks.org/go/specialsales

Or contact special sales:

Phone: 800-250-5308

Email: specialsls@amanet.org

View all the AMACOM titles at: www.amacombooks.org

American Management Association: www.amanet.org

This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.

Organizational Prowess is a trademark of Dan E. King and CloseReach Consulting, LLC.

Library of Congress Cataloging-in-Publication ...

Get The Scorecard Solution now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.