The Scorecard Solution

INDEX

A

“A” players

decline of, 196

defining, 128–137

mediocre manager and, 150

retention plan for, 147

accelerated growth, drain on, 164

accountability, 62

for communication and coaching, 227

ownership and, 112, 116–117

for strategy execution, 54–55

acquisition targets, identifying, 96

action plan, 7–8

advisers, on scorecard, 236

agile businesses, 20

agile category on scorecard, 44, 45, 47–48, 246

alignment of goals, 107

America’s Cup, 214–215

analysis, as scorecard success factor, 7

annual planning process, 21

assimilation plan, for new leaders, 158–160

audit step, 5–6, 239

audit team, 241

B

“B” players, 130

bad news, fear of sharing, 28

The Balanced Scorecard (Kaplan and Norton), 15

barrier removal, 119

baseline score, 37

bias in beliefs, ...