The Scorecard Solution

FREE SAMPLE CHAPTER FROM

Successful Business Process Management: What You Need to Know to Get Results

by Paula K. Berman

Companies—especially more complex organizations—require standard, documented processes and procedures to achieve high levels of quality and productivity. Too few, and inefficiency ensues; too many, and creativity is stifled. Yet it can be difficult to find training on process improvement—and the range of complicated tools available could make even the most experienced professional’s head spin. Successful Business Process Management [ISBN 978-0-8144-3401-7, $29.95; also available as an ebook] fills the gap, providing a succinct, accessible overview of the field.

Here’s a free sample from the introduction …