Chapter 30. Writing Contracts

We know the standard contracting model—customers want to see in writing what they’ll get, at what cost, and by what date. But how do contracts work with a Scrum delivery model? After all, Scrum teams deliberately avoid fixed scope, cost, and date contracts, preferring to fix only one of those elements and leave the others variable. So how can Scrum teams work with clients who expect to have all three elements fixed in a contract? In our story, we see two colleagues face a customer who has been burned by fixed-everything contracts in the past, and discover the pay-as-you-go solution they propose to earn the business.

The Story

Julio worked for a large consulting company based in Los Angeles. Julio, as the account ...

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