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The Secret of Teams by Mark Miller

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The Real Issue

The next team meeting was scheduled for a full day. As the team arrived, Debbie could sense that the group was discouraged about what they had accomplished during the training. She tried to help them see that the pilot had given them the opportunity to learn and refine the training.

“I know you want to talk about the issues you discovered on your visits. That’s the main purpose for today’s meeting. But let’s begin by identifying some of the good outcomes we’ve already experienced.”

The group was slow to respond.

Jo said, “It appears that our message regarding the importance of talent, skills, and community got through to some of the teams we visited.”

“The leaders were very appreciative of the training,” Javier added.

“We have ...

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