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The Serious Business of Small Talk by Carol Fleming

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18What Are You Saying About You?

YOUR VOICE AMONG OTHERS

In prehistoric times, your social impact was pretty much conveyed by the look of your nonverbal features and sound of your voice. It’s as true now as it was then. When talking, you are probably completely engrossed in putting your thoughts into words, with little attention paid to what your voice is saying about you. You are much more aware of other people’s voices, which tells you how important a signal voices are and how fast you use it to make conclusions about them.

If you want to get to know someone, you absolutely must get them to talk to you face-to-face. As James Fallows, a former Microsoft employee, observed, the necessary complement to the Internet is the 747. Major industries, ...

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