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The Serious Business of Small Talk by Carol Fleming

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INTRODUCTIONHow Do You Do?

HOW NICE TO MEET YOU!

My name is Carol Fleming.

I am a communication coach: I help people talk better.

Thank you for the opportunity to show you around the world of small talk.

I’ve got information, advice, stories, examples, surprises, and a bit of sass.

And you are . . .?

I’m guessing you are a person who would like to get a lot more comfortable with starting the kind of social small talk that leads to good conversations. You see other people who are apparently at ease and fluent and you want to be like them. You probably have not had the opportunity to learn these skills—and they are learnable—much less practice them, and you are ready to get started.

Your motivation is really important to me because for this to ...

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