September 2020
Intermediate to advanced
102 pages
1h 13m
English
book
The Service Desk Handbook – A Guide to Service Desk Implementation, Management and Support
by Sanjay Nair
Overview
The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation’s needs.
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