Book description
This book provides a fundamental understanding of the competencies and tactics that increase customer retention and referrals. Ideal for both employees who serve customers directly or indirectly and those who manage them, this book offers lessons that will build professional competencies in the business of service. Looking for an effective, entertaining and efficient way to teach employees and leaders the critical elements for building an outstanding service reputation? Look no further. This book lays the foundation for improving your business. It is a quick read and well worth the time everyone who works with or for others.
Product information
- Title: The Service Pro: Creating Better, Faster, and Different Customer Experiences
- Author(s):
- Release date: January 2003
- Publisher(s): HRD Press
- ISBN: 9780874257311
You might also like
book
Clued In: How To Keep Customers Coming Back Again and Again
Good, bad, or indifferent, every customer has an experience with your company and the products or …
book
Customer Service: How to Attract, Retain, and Interact with High-Quality Customers
Includes Complete Participant & Instructor Workbooks! Overview Your fast, fun resource for delivering outstanding customer service: …
book
Branded Customer Service—The New Competitive Edge
Branded Customer Service breaks new ground with an assertion that brand equity is built not just …
book
Changing the Sales Conversation: Connect, Collaborate, and Close
The proven new sales strategy from New York Times bestselling author Linda Richardson Learn how to …