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The Services Shift: Seizing the Ultimate Offshore Opportunity by Ajay Sharma, Robert E. Kennedy

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Appendixes for Chapter 3

Appendix 3ALocating a Task on the Process Decomposition Compass

To consider whether a given process is efficiency focused or effectiveness focused, ask the following kinds of questions:

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To consider whether a given process is standardized or customized, ask the following kinds of questions:

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Appendix 3BAssessing the Feasibility, Value, and Risk of Potential Outsourcing Efforts

Feasibility

To consider whether a given process is feasible, ask the following kinds of questions:

Value and Risk

To consider ...

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