Chapter nine
The toolbox of the professional
In Chapter 3, I wrote about competences and told you the following:
A competence is the ability to deliver, in a given context, in a certain role, solid achievements making use of appropriate tools.
You may have noticed in Chapters 2, 4, 6, etc., that every competence was described as a set of three achievements that are delivered. But how about the appropriate tools?
In many cases, the tools of professionals are tangible such as hammers, pipe wrenches, or computers. Other tools are in your head, for instance, people skills, or architectural insight. There are four kinds of such “mental” tools. Together, they are referred to as “KISA,” an acronym that stands for:
| Knowledge | = | what you know |
| Insight ... |
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