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The challenge of sticky change
Why is it that the relatively simple idea of having a problem, getting someone to help us to find a solution and then implementing that solution goes chaotically wrong every day? The rate of failure in the delivery of sustainable change programmes seems to continue unabated as we fail to learn from previous errors. After delivering, studying and being a recipient of change for so many years, the root of why we don’t do it very well (I believe) is stunningly simple – the answer is ‘humanity’.
We can take an inanimate object like a broken wooden toy and with a small amount of expertise fix it to the satisfaction of a child. But the moment we try to fix, repair or resolve issues that involve people then we enter ...
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