Stage one: Client
Trade is a social act. John Stuart Mill
The consulting process begins and ends with the client. However, it is all too easy (when faced with pressing deadlines and the need to generate revenue) to place greater emphasis on the area of problem resolution. However, it is imperative that you apply sufficient time and energy to understanding the person as well as the problem. The client is the voice of the organization, the paymaster and the confidant in times of trouble. It is important to establish a solid relationship that will hold together when unforeseen problems occur once the real – and often unseen – issues surrounding the problem start to surface and need to be dealt with.
One reason why so many consulting projects ...