13   What’s the Right Thing To Do?

USING THE SHIFT WHEN THINGS ARE TOUGH

Nursing homes are the most highly regulated industry in the United States.1

I mention this because I heard you thinking about how difficult your particular circumstances are and wondering whether seeing people as people could ever work for you. And I don’t know; your challenges are tough, that’s for sure. But if you’re thinking that HG can do all this seeing-people-as-people stuff only because its industry is easier than yours, you’re way off base.

To put this in perspective, nuclear power plants have fewer regulations than nursing homes. Yes, you read that right: nuclear power is less regulated than skilled nursing—not by much, but still less. Even hospitals—which can cut ...

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