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The Shift by Kimberly White

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8   The Second Key

LOOK THROUGH THEIR EYES

There once was a skilled nursing facility night shift. The members of this night shift expressed a lot of complaints to Sheldon, a top executive from HG, when he visited them. We will look at only two of them. First, they had supply issues, particularly with gloves. Second, the facility supposedly had a storage shed, but it was essentially useless to them because it was way out back, without any lighting. They said they never used it because of the long, time-consuming walk, and anyway, it seemed dangerous to go out there in the dark in the middle of the night, especially for the women. One person added, “I heard the storage shed doesn’t even have the inventory that we need, so why go out there anyway?” ...

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