Index
A
Aaron (regional executive), 32
Adam (Laurel Gardens administrator), 120–122, 126
administrator turnover rates, 136–137
aging population
awakening to depth and worth of our, 169–170
discomfort of interacting with, 37
negative stereotypes of nursing homes for, 35, 36–38
See also residents
Alice’s story, 65–69
Alzheimer’s facility story, 104–106
“Amazing Grace” (hymn), 151
aphasia, 66
Arbinger Institute
on dynamics of seeing people as objects, 113
HG philosophy rooted in academic philosophy of, 15–19
HG process of integrating philosophy of, 78–79, 83
on inward mindset versus outward mindset, 19
Leadership and Self-Deception by, 16
unique leadership philosophy of, 1–2
attentive CNA story, 104–106, 107, 118
attribution ...
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