SECRET THREE

Capacity Building Prevails

Another way to love your employees is to select them well and then invest in their continuous development. In this chapter, I define capacity building, show how it is inversely related to judgmentalism, and indicate how to get started by selecting talented people. Chapter Four addresses what you do to operationalize capacity and keep developing it on the job. Bullying is not a good way to motivate people. When it comes to complex tasks, capacity building always trumps judgmentalism.

Capacity building concerns competencies, resources, and motivation. Individuals and groups are high in capacity if they possess ...

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