CHAPTER 8The Politics of Six Sigma: Preparing Leaders to Launch and Guide the Effort
AS WE DISCUSSED in Chapter 3, one of the difficulties that undermined the TQM movement in many organizations was the weak commitment of business leaders. Top management would—to use the common phrase—“talk the talk” but not “walk the walk.” Some quality efforts never really got off the ground. Others were very successful for a while, then faded away as the company and its leaders lost focus in the face of other fads or challenges.
The same goes for Six Sigma. Six Sigma initiatives launched today could easily fizzle out quickly—or, they could enjoy a successful engagement and then close like a tired theater production. The key for you and your company’s leadership ...
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