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The Skilled Facilitator: A Comprehensive Resource for Consultants, Facilitators, Managers, Trainers, and Coaches, 2nd Edition by Roger Schwarz

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CHAPTER SEVEN

Deciding Whether, How, and Why to Intervene

In this chapter we consider whether, how, and why to intervene. First, I describe types of interventions you can make with a group. Next, I propose a set of questions you can ask yourself to decide whether, how, and why to intervene. I end the chapter by discussing issues to consider in deciding how to intervene.

In step three of the diagnosis-intervention cycle, you decide whether, how, and why to intervene. In practice, intervening means entering the group's conversation to help it become more effective. An intervention is any statement, question, or nonverbal behavior of yours designed ...

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