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The Skilled Facilitator: A Comprehensive Resource for Consultants, Facilitators, Managers, Trainers, and Coaches, 2nd Edition by Roger Schwarz

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CHAPTER EIGHT

How to Intervene

This chapter explores how to use the diagnosis-intervention cycle to intervene once you have decided to do so. I describe each step of an intervention and explain what to say, how to say it, who to say it to, when to say it, and when not to say it. At the end of the chapter, I describe how to carefully choose your words in intervening.

THE INTERVENTION STEPS OF THE DIAGNOSIS-INTERVENTION CYCLE

The three intervention steps of the diagnosis-intervention cycle parallel the three diagnostic steps (Figure 8.1). In step four, you describe to the group what you privately observed in step one that led you to intervene, and ...

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