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The Smart Solution Book by Mr. David Cotton

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Tool 2

Tough Questions

What the tool is

Questions open doors to exploration and creativity. Answers close those doors: often, the moment we believe we have solved a problem, we stop exploring it. Tough questions is a powerful tool that helps an individual or team to explore a problem in depth before attempting to find a solution. Indeed, when used well, the technique may throw up questions that have not been considered and change the nature of the problem being explored.

When to use it

  • In the early stages of planning change, exploring an issue or attempting to solve a difficult problem.
  • When a colleague has a difficult problem and requires ...

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