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When you want to stop procrastinating about initiating challenging conversations

When I started writing this book, I asked my customers which of my techniques they find the most useful.

The most popular response was this chapter: how to start conversations you feel uncomfortable about, like:

  • When you want to change how someone thinks of you.
  • Revisiting a situation that went badly.
  • Starting an important conversation that you know will be hard.
  • Situations when you want to ask questions, but don’t want to feel silly.

Serve and Volley: How to Start Awkward Conversations

Although these situations sound hard, the solution is actually quite simple. It’s what I call my “serve and volley” technique. You serve an enticing opening sentence; they return your serve; ...

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