When you want to stop procrastinating about initiating challenging conversations
When I started writing this book, I asked my customers which of my techniques they find the most useful.
The most popular response was this chapter: how to start conversations you feel uncomfortable about, like:
- When you want to change how someone thinks of you.
- Revisiting a situation that went badly.
- Starting an important conversation that you know will be hard.
- Situations when you want to ask questions, but don’t want to feel silly.
Serve and Volley: How to Start Awkward Conversations
Although these situations sound hard, the solution is actually quite simple. It’s what I call my “serve and volley” technique. You serve an enticing opening sentence; they return your serve; ...