Index
A. B. Dick, 149
absorptive capacity, 126–127
access, 212
accountability, agents and, 51–53
accreditation, 218–219
agents, digital, 33–58
autonomous, 35–37, 50–53
better encryption and, 56–57
complementarity of, xxxv–xxxvi
in customer service, 35–36
delegation to, 50–51
in education, 198–199
education and, xix–xx
good and bad, 43–46, 53–57
humans compared with, 19–20, 33–34, 38–39, 57–58
information brokering by, 40–43
merchant brokering, 44–46
negotiating by, 46–50
in online retail, 37
optimism about, xxxiv–xxxv
predictions about, 38–40
product brokering, 43–44
as representatives, 51–53
search engines, xxiii–xxv
agile development, 60, 86
Akerlof, George, xvii–xviii, 236n18
Alexa.com, 176, 256n55
algorithms, 33–34
Alphabet, xv
Amazon.com, ...