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The Starfish Files: One Leader's Account of Insight & Inspiration Under Duress by Alexander Hiam

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10. Afloat Again

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In a few weeks, the new supervisors improved and the manager was able to reduce his daily meetings with them to twice a week. By midway through the year, they were down to one meeting a week and Dave and Annie were handling the majority of their challenges without his help. But when they ran into an unfamiliar problem or got stuck, they would let the manager know and he would provide more assistance as needed.

The rest of the unit was growing and learning too as everyone struggled to cut costs, introduce helpful innovations, and overcome new problems. Morale stayed high throughout the winter and spring, and the manager made sure ...

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