Book description
It's the worst sort of surprise: A valued and seemingly happy employee gives his notice. Can you do anything at this point? Probably not. Could you have anticipated the departure and tried to prevent it? Absolutely. That's where this book comes in.
This practical guide introduces managers to a powerful new engagement and retention tool: the stay interview. Smart companies have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.
Written by the retention expert who pioneered the process, The Stay Interview shows managers how to:
- Prepare for the meeting
- Anticipate an employee's top issues
- Set realistic expectations from the start
- Respond to difficult questions
- Listen effectively and dig deeper
- Craft a detailed and effective stay plan complete with timeline
- Assess each employee's level of engagement, predict potential exits, and communicate results to upper management
Complete with the five best questions to ask and sample scripts for different situations, The Stay Interview is the key to a more engaged . . . and much more productive team.
Table of contents
- Cover
- Title
- Copyright
- Contents
- 1 The Stay Interview
- 2 Preparing to Conduct Stay Interviews
- 3 Four Essential Skills
- 4 Managing the Exchange
- 5 Developing Stay Plans
- 6 Closing and Forecasting
- 7 Avoiding the Thirteen Stay Interview Traps
- 8 Experienced Managers Tell Their Tales
- 9 Based on a True Story
- Index
- About the Author
- Free Sample Chapter from 101 Tough Conversations to Have with Employees by Paul Falcone
Product information
- Title: The Stay Interview
- Author(s):
- Release date: March 2015
- Publisher(s): AMACOM
- ISBN: 9780814436509
You might also like
book
The Interview Expert
Written by the UK’s most well-respected expert, this is THE definitive guide to job interviews, covering …
book
Acing the Interview
At some point, most people have been caught off guard by tough interview questions. This book …
book
Raise Your Team's Employee Engagement Score
Want employees that go the extra mile? Love them or hate them, employee engagement surveys are …
book
Interview Skills for Managers—Management Development
This issue explores the art and science of interviewing, with a focus on how to use …