Chapter 2
Section Overview: How to Deliver Commodity and Business Services Exceptionally Well
Every chief information officer (CIO) will tell you that delivering services exceptionally well is an important foundation component in building a trust-based working relationship with C-suite executives and business teams. This foundation component is the first phase of the four phase IT strategic transformation model depicted in Figure 2.1. Each of the CIOs I interviewed say the same thing: âItâs basic blocking and tackling.â When each took on their CIO role at their current company, one of the first priorities was to gain a good understanding from the business how well commodity and business services are delivered. Many found that improvements ...
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