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The Strategic CIO
book

The Strategic CIO

by Philip Weinzimer
May 2014
Intermediate to advanced content levelIntermediate to advanced
568 pages
13h 12m
English
CRC Press
Content preview from The Strategic CIO

Chapter 3

Business Value of Delivering Services Exceptionally Well

You will never partner or build credibility with the business if the IT organization delivers services to the business that disrupt daily work activities.1

Mike HedgesCIO, Medtronic

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Every transformation starts with a first step. In the case of transforming into a strategic information technology (IT) organization, the first step is to deliver basic services exceptionally well. Included in this chapter is a step-by-step roadmap, with examples, to help you improve services to users in the enterprise. Two great examples of strategic chief information officers (CIOs) whose IT organization ...

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Publisher Resources

ISBN: 9781466561724