O'Reilly logo

The Strategic CIO by Philip Weinzimer

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 3

Business Value of Delivering Services Exceptionally Well

You will never partner or build credibility with the business if the IT organization delivers services to the business that disrupt daily work activities.1

Mike HedgesCIO, Medtronic

image

Every transformation starts with a first step. In the case of transforming into a strategic information technology (IT) organization, the first step is to deliver basic services exceptionally well. Included in this chapter is a step-by-step roadmap, with examples, to help you improve services to users in the enterprise. Two great examples of strategic chief information officers (CIOs) whose IT organization ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required