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The Strategic CIO
book

The Strategic CIO

by Philip Weinzimer
May 2014
Intermediate to advanced content levelIntermediate to advanced
568 pages
13h 12m
English
CRC Press
Content preview from The Strategic CIO

Chapter 4

How to Excel at Operational Stability

Succeeding at operational stability has enabled us to work with the business and focus on improving processes that have saved billions of dollars.

David KeplerCorporate Vice President of Shared Services andChief Information Officer of The Dow Chemical Company

Understanding the importance of delivering basic services is a first step in working with your business peers to establish credibility for your information technology (IT) organization. Delivering services exceptionally well requires a well-tuned IT infrastructure that achieves operational stability, the subject of this chapter. We will explore a framework that can help you improve the operational stability of your IT infrastructure. Following ...

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Publisher Resources

ISBN: 9781466561724