Succeeding at operational stability has enabled us to work with the business and focus on improving processes that have saved billions of dollars.
David KeplerCorporate Vice President of Shared Services andChief Information Officer of The Dow Chemical Company
Understanding the importance of delivering basic services is a first step in working with your business peers to establish credibility for your information technology (IT) organization. Delivering services exceptionally well requires a well-tuned IT infrastructure that achieves operational stability, the subject of this chapter. We will explore a framework that can help you improve the operational stability of your IT infrastructure. Following ...