As the stewards of taxpayer dollars, we need to manage project risk through a well-defined and proven governance process.1
Calvin RhodesCIO, State of Georgia
In the previous chapter, we discussed operational efficiency as a basic element for delivering services exceptionally well. A second element is project governance. Why is this important? Think about it! Every activity performed by personnel in your information technology (IT) organization is part of a project. Following is the objective, key messages, and examples used in this chapter.
A. CHAPTER OBJECTIVE