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The Strategic CIO by Philip Weinzimer

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Chapter 7

Section Overview: Understand the Business, Focus on User Experience, and Improve Business Skills of IT Personnel

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Newly appointed CIOs, who are hired from outside the company, will tell you that assessing service delivery, understanding the business, and IT personnel competencies and skills are three of the most important to-dos for the first 100 days on the job. As stated in Chapter 1, the first two phases of the IT Strategic Transformation Phases are most often implemented in parallel.

It is extremely important for CIOs and key IT executives to have a keen understanding of how the business operates on a day-to-day basis, the competitive ...

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