To measure is to know. If you cannot measure it, you cannot improve it.1
William Thompson (Lord Kelvin)
The previous chapter focuses on two main themes. The first is identifying the competencies and skills the chief information officer (CIO) and information technology (IT) organization must have in order to effectively collaborate in business teams to achieve business outcomes that improve customer value, revenue, and shareholder wealth. The second theme is how CIOs and their IT teams exhibited these competencies and skills in working on business teams. If you recognize the need to develop these competencies and skills in your ...