21st-century CIOs have a dual responsibility: driving down costs and creating new business value. Managing this seeming dichotomy is the domain of top business executives, and CIOs everywhere are learning to step it up.1
Randy SprattExecutive Vice President and CIO/CTO at McKesson
In the previous chapters, we focused on the first two transformational phases: deliver commodity and business services exceptionally well and understand the business, focus on user experience, and improve IT personnel business skill. As a chief information officer (CIO), if you succeed at implementing the first two phases, you and your information technology (IT) organization are positioned to truly ...