MEASURING COMPETENCIES AND SKILLS
5. You can measure the strategic maturity of your IT
organization by following a ve-step process:
a. Assess the level of knowledge and competency of
your IT organization.
b. Plot scores on a maturity index grid.
c. Assess results to determine gaps.
d. Develop a plan to improve scores.
e. Implement a continuous improvement program to
achieve positive momentum.
6. ere are variations on how to use the strategic IT matu-
rity assessment, from a quick gut check to a more detailed
assessment across the IT organization and business:
a. For items i through vii below: Figure 11.3 provides
descriptions of competencies, skills, and the associated
best-in-class practices. Table 11.1 is the Assessment
b. For item viii below: Figure 11.10 provides a template
for you to use to capture examples of how your IT
organization exhibits its skills.
i. Gut check assessment: e CIO completes the
assessment independently based upon his or her
observations of IT organization. is provides
the CIO with an initial point of reference base-
line to determine if further assessments, at a
more detailed level, are required.
ii. IT leadership assessment: e CIO completes the
assessment of IT leadership to determine their
degree of maturity. is provides the CIO with
a baseline data for identifying gaps and develop-
ing training programs with IT leadership.
iii. IT personnel assessment conducted by IT leaders
as a team: e IT leadership team performs an
assessment, as a team, of the IT organization.
is provides the IT leadership team with a per-
spective of the skill knowledge and application of
knowledge for the IT organization, as a whole.