HOW STRATEGIC CIOs IMPROVE MARGIN
e objective of this chapter is to provide you with some examples
of strategic CIOs whose journeys took them through the rst two
phases and the initiatives implemented that drove business suc-
cess. is chapter will be especially helpful for those of you who
are still in phase one or two of your transformation journey or ready
to embark on phase 3, and are interested in understanding how to
leverage examples from CIOs who have succeeded at phase three of
the transformation journey.
3. Clif Triplett, while CIO at Baker Hughes, took on some
rather large projects. Baker Hughes is an oil industry
services company. Triplett turned the IT organization
into a world-class organization, developed a common
data platform to optimize customer information, and
developed a product life cycle management system that
reduced development time for products and services.
Improved customer service, reduced IT costs, and a
transformed IT organization make Triplett a true exam-
ple of a strategic CIO.
4. Anne Wilms, former CIO at Rohm and Hass, embarked
on a number of strategic initiatives that increased rev-
enue through an improved pricing system, reduced IT
costs, optimized inventory investment savings millions
of dollars, and a host of other initiatives.
5. Steve Heilenman, CIO at CAI, focused on improving the
value of the IT organization while driving down the cost
of IT. He succeeded. Over a 5-year period, Heilenman
reduced IT costs by about 25% while supporting a busi-
ness that grew by 50%. e net metric of IT costs as a
percentage of revenue is 2%; one-half of the best in class
percentage for IT service companies.
6. Helen Cousins, former CIO at Lincoln Trust, revitalized
and reengineered the major document processes by lever-
aging technology. is positioned the company for a spin-
o of some of its business units and enabled the company
to focus on a core competency for future growth.