there is a larger group that does not. e challenge is how to
Your role as a CIO is changing from a technologist to a strate-
gist. e consumerization of IT is revolutionizing how consum-
ers shop, travel, and pay for services. e consumer experience is
the focus. On the business side, IT is enabling almost every sin-
gle business process, which drives and supports customer value.
As a result, you, as a CIO, need to be more involved in business
discussions than ever before. In fact, strategic CIOs collaborate
with C-level peers to develop business strategies and innovate
value. e role of a CIO is expanding, and those that truly add
business value even oversee and manage key business functions.
Today, it is all about business outcome. You, as a CIO, are in
the best position to participate and enable new information-rich
products and services. e question is “are you and your IT orga-
nization up to the challenge?”
• Do you understand the business and competitive envi-
ronment well enough to help the business achieve sig-
• Do your IT personnel have the necessary competencies
and skills to eectively partner with and participate in
• Does your IT organization eectively collaborate with
business unit executives and employ speed, agility, and
quality in responding to their needs?
• Does your CTO understand how to apply the new and
emerging technologies for competitive advantage?
1. A summary of each section and the accompanying
2. Guide to highlight the value of reading this book for
key roles in the enterprise: CEO, CIO, C-suite, business
unit executives, business unit and IT directors, manag-
ers, and personnel.