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The Rise of the Service-Based
Project Leader
INTRODUCTION
e new value proposition of the project manager is to serve the project
organization, creating a meaningful experience for team members, cus-
tomers, and critical stakeholders. is experience is the fuel that ignites
the transformation of people, systems, and organizations. Such service
not only achieves successful projects on time and within budget, while
meeting the needs of stakeholders, but also places the project manager in
a unique position as a spearhead of transformative change.
However, project leaders cannot bring about transformation on their
own. Transformation requires w ...