Building Your Base—Knowledge, Skills, Experience • 155
Manyproject managers think creating a WBS is a technical process, a task
done as a means to facilitate scheduling or satisfy a project oce require-
ment. Others completely skip the step of creating a WBS.
A WBS can be considered a portrait of the work. In partnership with
customers, service-based project leaders must be eective in creating this
portrait—preferably with graphics—that aligns with the real need and mis-
sion of the project. is planning document is built with and for the cus-
tomer and team members. It should be a natural outgrowth of the mission
statement and is essential for dening a credible, stable scope of the project.
A WBS with the appropriate level of detail for ...