
190 • e Strategic Project Leader
e project team builds trust by asking open-ended questions, listening
eectively, and helping stakeholders dene the problem before oering
solutions. A project team loses trust when it presents solutions before
convincing the customer that the team understands their need. A project
team gains trust by showing more interest in the customer’s thoughts than
its own views.
To get a sense of your ability to build trust quickly on projects, use the
checklist at the end of this chapter. en see the guide that follows for
questions to consider in developing stronger trust-based relationships.
SUMMARY
Failures of p ...